FAQ
Frequently Asked Questions
Have questions about our services? We’ve got answers! Explore our FAQ section to find solutions to common queries about our chimney and fireplace services. If you don’t see your question here, feel free to contact us directly.”
At Heat & Hearth, we install a variety of fireplaces, including wood-burning, gas, electric, and ethanol models. We also offer custom-designed fireplaces to suit your space and style preferences.
Yes, we strive to provide same-day service for urgent needs whenever possible. Contact us early in the day to check availability and schedule your service.
Absolutely! We provide warranties on all our installations and repair services. Our warranties cover labor and parts, ensuring your satisfaction and peace of mind.
The duration of a fireplace installation depends on the type and complexity of the project. On average, it takes 1–2 days for standard installations, while custom designs may take longer. We’ll provide a clear timeline during the consultation.
Yes, all our technicians are fully certified and have extensive experience in fireplace and chimney services. You can trust us to deliver professional and reliable service every time.
We recommend having your chimney cleaned at least once a year, ideally before the heating season begins. Regular cleaning ensures safety, improves efficiency, and prevents issues like creosote buildup.
Common signs include:
- Cracks in the chimney structure or fireplace
- Smoke not venting properly
- Strange odors or excessive creosote buildup
- Rusted or damaged components (e.g., dampers, chimney caps)
- Water leaks or staining
If you notice any of these issues, contact us immediately for an inspection.
A chimney in need of repair often shows signs like loose bricks, crumbling mortar, white staining (efflorescence), or water infiltration. Regular inspections can help identify problems before they worsen.
Yes, we offer comprehensive chimney inspections to ensure your system is safe and functioning efficiently. Our inspections are thorough, covering structural integrity, venting, and potential hazards.