Privacy Policy
At Heat & Hearth, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, visit our website, or communicate with us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Consent
By accessing our website, you consent to our Privacy Policy and agree to its terms.
2. Information We Collect
We collect information to provide better services to our customers. This includes:
- Personal Information: Name, email address, phone number, and address, which you may provide when you contact us or request a service.
- Technical Information: Information about your device, IP address, browser type, and usage data, which helps us optimize our website.
- Transaction Information: Payment details for services requested and any billing information.
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To schedule, manage, and deliver the services you request.
- Communication: To send confirmations, updates, and respond to your inquiries.
- Improvement and Personalization: To enhance our website, personalize your experience, and understand how our services are used.
- Legal Compliance: To fulfill our legal obligations, resolve disputes, and enforce our agreements.
4. Information Sharing and Disclosure
We respect your privacy and do not share your personal information with third parties except:
- With Service Providers: We may share your information with trusted third-party providers who assist in delivering our services.
- For Legal Reasons: To comply with legal obligations, such as responding to legal processes or protecting our rights.
- With Your Consent: In any other situations where you have given us explicit consent.
5. Data Security
We use reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, please note that no online data transmission or storage method is 100% secure.
6. Cookies and Tracking
Our website uses cookies to improve user experience and analyze website performance. Cookies help us remember your preferences and track your interactions on our site. You can adjust your browser settings to refuse cookies, but this may affect your experience with our website.
7. Your Privacy Rights
You have the right to:
- Access and Update: Request access to or correction of your personal information.
- Opt-Out: Unsubscribe from any marketing communications or request deletion of your data.
- File a Complaint: If you have concerns about our data practices, please contact us directly.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Heat & Hearth
Email: [insert email]
Phone: (778) 718-2800
Address: [insert address]